Refund Policy

We keep refund rules simple and matched to what the product can actually do.

Failed generations — automatic credit return

If a generation is confirmed failed by our system or the AI provider, the reserved credit is returned to your balance automatically. You never pay for a failed generation. This happens without you needing to ask.

Downloads, re-views and before/after collages are free and are never charged.

Digital goods

Packs are one-time purchases of digital credits (image generations). Once credits have been used for successful generations, those generations are not refundable — they were delivered.

Payment-level refunds

Contact support@example.com if:

• you were charged but the credits did not arrive;
• you were charged twice for one purchase;
• a technical problem on our side prevented you from using a paid pack at all.

Verified cases are refunded to the original payment method (PayPal), or credited as credits if you prefer.

Unused packs

If you bought a pack and used none of its credits, you can request a full refund within 14 days of purchase, by email from the address of your account.

How to request

Email support@example.com with your account email and the order number (visible in My Orders). We reply within 2 business days. Approved refunds are sent through the original payment provider and appear per that provider's timelines.

Non-refundable situations

• Change of mind after credits have been used.
• Dissatisfaction with the AI look of a successful generation (results vary by photo — see the Terms of Service).
• Account suspensions for breaking the acceptable-use rules.